Legal

Terms of Service

Last updated: 22 September 2026

1. About these Terms

These Terms of Service ("Terms") govern your access to and use of Sharpd, a software-as-a-service booking and business management platform for barbershops, together with the website at sharpd.org and any related applications (collectively, the "Service").

Sharpd is a product operated by Al Rifai Trading FZ-LLC, a company registered in the United Arab Emirates ("we", "us", "our"). By creating an account, accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of a business, you confirm that you have authority to bind that business, and "you" refers to that business.

2. Definitions

  • "Customer" or "you" — the barbershop, business or individual that registers for the Service.
  • "End Client" — a customer of the Customer who books an appointment through the Service.
  • "Customer Data" — all data, content and records that you or your End Clients submit to the Service.
  • "Subscription" — a paid or trial plan granting access to the Service for a defined period.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. You may only use the Service for lawful business purposes and in compliance with all laws applicable to you.

4. Accounts and security

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. You must notify us promptly at info@alrifai-trading.com if you suspect unauthorised access to your account.

You are responsible for the conduct of any staff members or team accounts you invite to the Service.

5. Acceptable use

You agree not to, and not to permit any third party to:

  • use the Service in breach of any applicable law or regulation;
  • upload or transmit malware, or attempt to interfere with the integrity or performance of the Service;
  • attempt to gain unauthorised access to the Service, other accounts, or our systems;
  • reverse engineer, decompile or copy any part of the Service except to the extent permitted by law;
  • resell, sublicense or provide the Service to third parties other than as expressly permitted;
  • send unsolicited or unlawful marketing communications through the Service;
  • upload personal data of End Clients without an appropriate legal basis or consent.

6. Subscriptions and fees

Access to paid features requires an active Subscription. Fees, billing frequency and any trial terms are those presented to you at the time of purchase or in your written agreement with us.

  • Fees are stated exclusive of any taxes, which you are responsible for where applicable.
  • Subscriptions renew automatically for successive terms unless cancelled before the end of the then-current term.
  • Unless required by law or stated otherwise in writing, fees already paid are non-refundable.
  • We may change pricing for future terms with reasonable prior notice.

If payment fails or remains outstanding, we may suspend access to the Service until the balance is settled.

7. Customer Data

You retain all ownership of Customer Data. You grant us a limited, non-exclusive licence to host, process, transmit and display Customer Data solely to the extent necessary to provide, secure, support and improve the Service, and as otherwise described in our Privacy Policy.

You are responsible for the accuracy and legality of Customer Data and for maintaining your own copies of any records you are required to retain.

8. Your clients' personal data

Where you use the Service to store or process personal data about your End Clients, you act as the controller of that data and we act as a processor on your behalf. You are responsible for:

  • having a lawful basis to collect and use that personal data;
  • providing your End Clients with any required notices;
  • honouring End Client requests regarding their personal data, with our reasonable assistance.

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

9. Intellectual property

The Service, including all software, design, text, graphics and the Sharpd name and logo, is owned by Al Rifai Trading FZ-LLC or its licensors and is protected by intellectual property laws. These Terms grant you a limited, revocable, non-transferable right to access and use the Service during your Subscription; no other rights are granted.

If you send us feedback or suggestions, you grant us a royalty-free right to use them to improve the Service, without obligation to you.

10. Third-party services

The Service may integrate with or rely on third-party services such as hosting, messaging, and payment providers. Those services are governed by their own terms, and we are not responsible for their acts, omissions or availability.

11. Service availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control. Where practical, we will give advance notice of planned maintenance.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free or that it will meet all of your requirements.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, goodwill, business or data, arising out of or in connection with your use of the Service.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnity

You agree to indemnify and hold us harmless from claims, damages, liabilities and reasonable costs arising from your breach of these Terms, your unlawful use of the Service, or your handling of End Client personal data in breach of applicable law.

15. Suspension and termination

You may stop using the Service and cancel your Subscription at any time in accordance with your plan terms. We may suspend or terminate your access if you materially breach these Terms, if payment is overdue, or if required by law.

Following termination, we may delete Customer Data after a reasonable retention period as described in the Privacy Policy. You should export any data you wish to keep before terminating.

16. Changes to the Service or Terms

We may modify the Service to improve or maintain it. We may also update these Terms from time to time; the "Last updated" date above will reflect any change. Where changes are material, we will provide reasonable notice. Continuing to use the Service after changes take effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, without prejudice to any mandatory consumer protections available to you under applicable law.

18. Contact

Sharpd is a product operated by Al Rifai Trading FZ-LLC, United Arab Emirates. For any questions about these Terms, contact us at info@alrifai-trading.com.